Against a backdrop of rising costs and decreasing margins and a requirement to comply with a variety of regulations, CTRM in the Cloud has found a broad appeal in a cost-conscious market and is rapidly gaining ground. In this paper ComTech Advisory explores the advantages and concerns of cloud delivery along with flexible options available. Aspect Enterprise Solutions (then OILspace) was the first to offer Web delivery in 1999, and others are adopting the delivery now.
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